Rental Agreement
City of Moscow
Individual entrepreneur (*** *** ***), hereinafter referred to as the “Lessor”, acting on the basis of Individual Entrepreneur State Registration Number (OGRNIP) *********, and any natural person (hereinafter referred to as the “Lessee” or “Customer”), who accepts this Agreement in accordance with the provisions of the legislation of the Russian Federation (collectively referred to as the “Parties”), have concluded this “Adhesion Agreement” (hereinafter the “Agreement”) as follows:
The Parties have entered into this Agreement guided by the provisions of Articles 421 (Freedom of Contract) and 428 (Adhesion Contract) of the Civil Code of the Russian Federation.
This Agreement shall be deemed concluded from the moment of its acceptance (accord), which may be effected by the Lessee either by directly signing the text of the Agreement (i.e., joining its terms by signing the “Acceptance and Transfer Certificate”), or by performing any conclusive actions signifying the Lessee’s request for the services rendered.
Definitions
Property — movable property (bicycles and accessories) transferred to the Lessee under this Agreement, as specified in Clause 1.1 of this Agreement, the “Acceptance and Transfer Certificate”, and the “List of Installed Equipment”.
Rental Period — defined under the terms of this Agreement and refers to the actual number of days the Lessee uses the Property. For the purposes of advance reservation, the Rental Period means the term indicated by the Parties in the “Reservation Request”.
Reservation Request — a document prepared by the Customer in written form, in free format, containing information about the Customer’s surname and first name, phone number, desired rental dates and duration, desired model of the Property and additional equipment, and sent by the Customer to UNPACKED by any available means, including via the Internet (e.g., by submitting the Request using the form on the UNPACKED website under the “Rental” section), or via messaging apps (WhatsApp, Telegram, etc.), or by email. By sending a Reservation Request to UNPACKED, the Lessee confirms that they have read, understood, and unconditionally accepted all terms of this Agreement, including the “Advance Reservation” section. The Customer acknowledges and agrees that submitting the Request constitutes an acceptance (accord) of this Agreement on the terms set forth herein. Confirmation of the Reservation Request is evidenced by UNPACKED’s reply message indicating the agreed dates, duration, reserved Property, and a payment link. All communications shall be interpreted literally; no alternative interpretation is permitted.
Advance Reservation — for the purposes of this Agreement, this term means the reservation of Property selected by the Lessee for a specific period agreed upon by the Parties under the terms of this Agreement.
1. Subject of the Agreement
1.1. In accordance with the terms of this Agreement, the Lessor undertakes to provide the Lessee, for a fee, temporary possession and use of movable property—namely, a bicycle and/or bicycle accessories (pedals, helmet, transport/storage case, recumbent seats, and other equipment) (hereinafter referred to as the “Property”)—in full working order. The Property is listed in the “Acceptance and Transfer Certificate” (Appendix No. 1 to the Agreement) and the “List of Installed Equipment”, which are integral parts of this Agreement.
1.2. The Parties agree that the value of the Property indicated in the “Acceptance and Transfer Certificate” is mutually accepted and valid at the time of signing this Agreement.
1.3. The Property provided under this Agreement shall be used exclusively for personal (non-commercial) purposes and may not be used by the Lessee for commercial activities.
1.4. The Lessor has verified the condition of the Property in the presence of the Lessee.
1.5. By signing the “Acceptance and Transfer Certificate”, the Lessee confirms that they have been acquainted with the operating instructions for technically complex items, understand their content, and undertake to strictly comply with them.
1.6. As security for the performance of obligations to return the Property under this Agreement, the Lessee shall pay the Lessor a deposit prior to receiving the Property, as specified in Clause 4 of this Agreement (hereinafter the “Deposit”).
2. Rental Fee
2.1. The Lessee shall pay the rental fee in full for the entire period of Property use, as specified in the “Acceptance and Transfer Certificate” and in accordance with the terms of this Agreement.
2.2. Payment methods: the Lessee shall transfer funds to the Lessor in cash or via non-cash transfer to the Lessor’s bank account.
2.3. In the event of early return of the Property (but not less than three calendar days from the effective date of this Agreement, as stated in the “Acceptance and Transfer Certificate” under “Rental Start Date”), the Lessor shall refund the corresponding portion of the rental fee no later than one business day after receiving the Property from the Lessee.
3. Term of the Agreement
3.1. The minimum rental term is three calendar days. If the Lessee terminates the Agreement before this period, the full rental fee for three calendar days shall apply.
3.2. The Agreement becomes effective at 12:00 on the date indicated in the “Acceptance and Transfer Certificate” under “Rental Start” and remains valid until 19:00 on the date indicated under “Rental End”.
3.3. The rental period is calculated as the total number of calendar days between (and including) the start and end dates indicated in the “Acceptance and Transfer Certificate”. The actual rental duration is determined based on the “Acceptance and Transfer Certificate” and the “Return Inspection Certificate”, reflecting the actual number of days the Property was in the Lessee’s possession.
3.4. Upon expiration of the Agreement term, the Lessee has no priority right to enter into a new rental agreement. The rental period may not exceed one year.
4. Deposit
4.1. Prior to receiving the Property, the Lessee shall pay the Lessor a Deposit in the amount specified in the “Acceptance and Transfer Certificate”. The Deposit must be paid in cash only.
4.2. In the event of the Lessee’s failure to fulfill Deposit-secured obligations, the Parties have agreed upon the following out-of-court enforcement procedure:
4.2.1. In case of loss or non-return of the Property after the rental period expires (Clause 3.2), the Lessor shall retain the Deposit received from the Lessee (per Clause 1.6), and the Lessee shall reimburse the Lessor for the difference between the Deposit amount and the replacement value of the lost or unreturned Property (as stated in Clause 1.2).
4.2.2. If the Property is returned damaged—whether after the scheduled rental period or earlier—the Lessor shall retain a portion of the Deposit proportional to the cost of repairs. If the Deposit is insufficient to cover repair costs, the Lessee must compensate the difference within five calendar days.
4.3. The Parties agree that damage assessment shall be based on:
— the cost of spare parts needed to restore the Property, as listed on official retailer websites (e.g., https://www.bike24.com, https://www.canyon.com/en-de/);
— the cost of repair labour, as per the Lessor’s current price list, with which the Lessee confirms familiarity prior to Property handover.
By accepting the Property, the Lessee acknowledges and agrees to this valuation method and confirms having reviewed and accepted the Lessor’s and suppliers’ price lists.
5. Advance Reservation
5.1. Advance reservation of Property may be requested by the Customer via:
— the form on the UNPACKED website;
— email listed on the UNPACKED website;
— messaging apps (WhatsApp, Telegram) to the phone number on the website;
— in person at UNPACKED offices.
5.2. Advance reservation procedure:
5.2.1. The Lessee submits a Reservation Request specifying desired Property and rental period.
5.2.2. UNPACKED processes the request within one business day and responds with one of the following:
a) Confirmation of reservation, specifying dates and Property;
b) Non-confirmation, with optional alternative offers (different Property, dates, or duration);
c) Refusal to reserve.
5.2.3. If confirmed, UNPACKED sends a payment link. Payment constitutes acceptance of all reservation terms. No disputes regarding confirmed terms are accepted thereafter.
5.2.4. Advance reservation constitutes a preliminary agreement governed by Article 429 of the Civil Code of the Russian Federation. Payment confirms its conclusion and the Lessee’s acceptance.
5.2.5. Unilateral cancellation by the Lessee is not permitted. Cancellation less than 4 days before the rental start date incurs a penalty of 50% of the total rental fee.
5.2.6. Refunds for cancelled reservations (minus penalties) are processed within 5 business days via credit to the Customer’s personal account.
6. Delivery
6.1. UNPACKED may provide paid delivery (to/from Lessee) per its published price list.
6.2. Requests for delivery must be submitted in writing (via email, messenger, in person, or online form) at least 2 business days before rental start, including the Lessee’s address, contact details, and reservation number. UNPACKED reserves the right to decline without explanation.
6.3. Return delivery may be requested at least 24 hours in advance, under the same terms.
6.4. A delivery request alone does not constitute agreement. Confirmation must be received from UNPACKED in writing (email/messenger/etc.). All communications shall be interpreted literally.
6.5. If delivery is declined, the Lessee arranges transport independently.
7. Property Transfer Procedure
7.1. Transfer and return of the Property shall be documented via signed “Acceptance and Transfer Certificate” and “Return Inspection Certificate”, which form integral parts of this Agreement.
7.2. Risk of accidental loss, damage, or deterioration of the Property rests with the Lessee from the moment of handover until its return to the Lessor.
7.3. Delivery to the Lessee may be arranged:
a) by the Lessee;
b) by the Lessor at the Lessee’s expense;
c) as specified in the “Acceptance and Transfer Certificate”.
8. Property Inspection Procedure
8.1. The Lessee acknowledges that bicycles and accessories are complex technical devices requiring expert assessment; therefore, UNPACKED conducts a two-stage return inspection: visual and technical.
8.2. Visual Inspection: performed at return, covering scratches, dents, missing parts, etc.
8.3. Technical Inspection: conducted within 5 business days, involving specialist diagnostics, geometry checks, and functional testing.
8.4. The Lessee may attend the technical inspection. UNPACKED notifies the Lessee of the time, date, and location in the “Acceptance and Transfer Certificate”. If the Lessee is absent (notified or not), inspection proceeds without them, and the resulting “Technical Inspection Report” is deemed accepted. The Lessee forfeits the right to dispute findings.
9. Obligations of the Parties
9.1. Lessor shall:
9.1.1. Deliver functional Property within one business day of signing;
9.1.2. Verify operability in the Lessee’s presence;
9.1.3. Provide usage instructions (signature on certificate confirms receipt and understanding);
9.1.4. Repair or replace pre-existing defects within two days of notification;
9.1.5. Perform maintenance and provide replacement Property during service.
9.2. Lessee shall:
9.2.1. Read and follow usage instructions;
9.2.2. Use Property only for personal, intended purposes;
9.2.3. Pay fees as agreed;
9.2.4. Return Property clean, complete, and functional (normal wear excepted);
9.2.5. Cover repair and transport costs if damage results from misuse;
9.2.6. Immediately notify the Lessor of loss or damage.
9.3. Subletting, lending, pledging, or transferring rights/obligations to third parties is strictly prohibited.
10. Liability
10.1–10.3. General liability per Russian law; penalties require written demand; payment of penalties does not waive other obligations.
10.4. Lessee is liable for repair costs if:
a) returned Property is incomplete;
b) damage results from misuse.
10.5. Bicycle chains are pre-lubricated with paraffin-based lube. Use of non-paraffin lubricants incurs a cleaning fee of RUB 3,500.
10.6. Late return incurs a penalty of 2% of Property value per day + daily rental fee.
10.7. Failure to return Property within 5 days constitutes refusal; Lessee must pay full Property value + 30% penalty.
10.8. Outstanding debts (e.g., club fees, event participation) may be offset against the Deposit. Any shortfall must be paid within 1 day; otherwise, late penalties apply (per 10.6).
10.9. Early return incurs a penalty of 50% of the remaining rental fee; balance is refunded to Customer’s account.
11. Termination
11.1. Agreement may be terminated by mutual consent or unilaterally per law or Agreement terms.
11.2. Lessee may terminate anytime with ≥3-day written notice (email/messenger accepted).
11.3. Lessor may terminate early if Lessee:
a) misuses Property;
b) fails to maintain it;
c) significantly degrades its condition.
11.4. Lessor must issue a 2-day written warning before termination (email/messenger accepted).
12. Dispute Resolution
12.1. Disputes shall first be resolved through negotiation.
12.2. Unresolved disputes shall be submitted to the District Court of Moscow.
13. Force Majeure
13.1. Neither Party is liable for non-performance due to unforeseeable, unavoidable events (e.g., war, civil unrest, epidemics, natural disasters).
13.2. Affected Party must promptly notify the other of the impediment.
13.3. If force majeure persists for 3 consecutive months, either Party may terminate the Agreement by notice.
14. Miscellaneous
14.1. Agreement is executed in two identical copies, one for each Party.
14.2. No oral agreements exist; the written text reflects the Parties’ full intent.
14.3. Appendices:
— Appendix No. 1: “Acceptance and Transfer Certificate”;
— Appendix No. 2: “Return Inspection Certificate”.
15. Lessor Details
Individual Entrepreneur ******, Tax ID (INN) ******, OGRNIP *******
Phone: +7 968 671-40-92
Email: tvoivel@mail.ru
Address: Moscow, ******* Street